RETURNS

DOGZAR wants you to LOVE your purchase! DOGZAR customers get FREE SHIPPING on all returns! We are extremely dedicated in keeping our customers happy by providing quality products and excellent customer service.

 

OUR RETURN POLICY

If you are not fully satisfied with your merchandise, you may return your regular priced item(s) within 30 days of purchase date.
For exchanges: Please follow the instructions below for a return. Then you will need to go back to www.DOGZAR.com and place a new order.

WHAT YOU CAN RETURN

Return(s) must be accompanied by original packing slip with the original tags attached. Merchandise must be unworn and unwashed and in the same condition it was received. Some items ship with an attached tag. Merchandise returned without the original tag or a damaged tag may not qualify for a refund.

WHAT YOU CANNOT RETURN

The purchase of all sale or clearance items is final. We will not accept returns or replacements.

YOUR REFUND

You will receive your refund usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

REPLACEMENT ITEMS

If you received a damaged or defective item, we’ll ship you a replacement of the exact item.

QUESTIONS?

If you have any questions or concerns about your return, please send an e-mail to love@dogzar.com or call us toll free at 888-DOGZAR-1 (888-364-9271).

 

RETURN INSTRUCTIONS

All domestic orders ship with a PREPAID USPS return mailing label. To ship an item back to DOGZAR please:

 

1) PREPARE YOUR SHIPMENT

You can use the original box your order came in or any plain, unmarked cardboard box to ship your return.

If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.

Add the items you're returning. Include your original packaging slip which includes your order information, email address and phone number. This information MUST be included in the box to process your return.

Seal the box and attach/tape your USPS return label to the shipping box.

2) SHIP YOUR PACKAGE

Take your package to:

The Post Office
USPS Collection Boxes
USPS Package Pickup

To find the closest USPS location, click here.

3) GET YOUR REFUND

Once we receive your shipment, we will inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

 

There are no return shipping charges for orders originally shipped to a destination within the United States, Hawaii and Alaska addresses. Please note USPS return shipments must also be shipped from the United States.

 

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